Rarely in the gate opener and operator industry is an internet company able to cover openers and operators under a factory warranty. Most online resellers buy, at discount, in bulk from the distributors then resell with no technical personal support offered. As a result, the manufacturers will NOT honor the warranty on openers and operators sold in this manner because the purchaser has no access to competent technical support.
Major manufacturers like Viking, Liftmaster, Apollo, Doorking, FAAC and others plainly state this on their factory website home page. Apollo Swing Gate Openers and Apollo Swing Gate Operators are some of the best solar gate openers sold anywhere in the world; but, if purchased online from a "box pusher" who provides no technical support, then no warranty ! We have factory warranties on all our products.